If you or someone you care for needs immediate emergency care, please call 000.
At DASH Access and Inclusion Services, we believe that services improve and grow because of the feedback from our clients. We welcome and value your feedback even when your experiences might not match your expectations because it will help us to improve our processes and quality and the types of services and care we provide.
We encourage you to feel confident about talking to us, even when you have issues. We will always listen and act on your compliments, feedback or complaints, so that we learn and become better at what we do and how we do it.
Our intention is to ensure that all clients, and their family carers, receive high quality services without fear of reprisal regardless of the type of feedback that is shared with us. (Health and Human Services, Victoria State Government, 2018, p. 4)