When you have an issue or complaint, we encourage you to contact us first so that we can formally acknowledge your concerns, get the facts right and work with you toward a solution. You can seek advice or advocacy to support you with the complaints process. To engage with complaints handling organisations, it is important to have discussed your issue with us first. If you feel that your issue has not been satisfactorily resolved, then you can contact one of the following complaints commissions.
If you are deaf, hard of hearing or have a speech impairment, you can contact the National Relay Service
Australian Competition and Consumer Commission (ACCC)
The ACCC is responsible for ensuring that sole traders, small businesses, companies and corporations comply with Australian competition, fair trading, and consumer protection laws.
1300 302 502
Competition and Consumer Act 2010
Australian Human Rights Commission (AHRC)
The Commission is an independent organisation that works to protect and promote the basic human rights and freedoms that all humans are entitled to.
1300 656 419
National Disability Insurance Agency
If your feedback or complaint relates specifically to the NDIS, please contact the NDIS via their feedback and complaints page.
1800 800 110
NDIS Quality and Safeguards Commission
The Commission regulate NDIS providers, provide national consistency, promote safety and quality services, resolve problems and identify areas for improvement.
1800 035 544
Health Complaints Commissioner (HCC)
For impartial complaints resolution for all Victorians.
1300 582 113
Disability Services Commissioner (DSC)
An independent oversight body that resolves complaints and promotes the right of people with a disability to be free from abuse.
1800 677 342
National Mental Health Commission (NMHC)
The NMHC acts to protect public health and safety by dealing with complaints about health service providers.
02 8229 7550